We adhere to a 30-day return policy for all qualifying merchandise. The merchandise must be in its original, unused condition, with all of the original tags and packaging to qualify for a refund.

Items that are labeled Bargain Bin, Closeout, or Scratch and Dent and Horse Blankets and Sheets are not eligible for return for any reason.

 Horse fluids, such as urine and sweat, are highly acidic. Any suede leather item that comes in contact with such fluids will bleed and is not covered by any warranty. Bxrv-Top is not responsible for such incidents, and the items are not returnable.

We believe in customer satisfaction and providing quality goods to our customers. We retain the right to decline any refund if we feel the return policy is being abused by a customer.

 -Canceled Orders-

An order may be canceled; only before the package has shipped out.

Once an order has been shipped out it cannot be canceled. Customers may contact us to return the package at their cost with a return authorization request if they no longer need the order.

-Non-deliverable address-
Packages must be shipped to correct and valid addresses only. For all packages shipped out by us with an incorrect or non-deliverable address provided by the customers, and returned to us, a return postage fee will apply. This fee is the customer’s responsibility. A re-shipping fee will also apply to reship the package.

Terms and Conditions

All merchandise returned and found to be used will be destroyed and no refund issued. All merchandise without its original packing , paper inserts or tags will be charged with a 20% restocking fee or will receive store credit only at our discretion.

Return Policy on Horse Blankets / Sheets

No returns/exchanges on any Horse Clothing.

 In the event the wrong size has been ordered; horse clothing that has made contact with a horse is a health and sanitation risk to other customers as well as our employees. All items must be completely new an unused. Any horse clothing that has been tried on, even if for a brief moment cannot be returned.  We recommend trying on the horse blanket with a sheet underneath. All returned clothing is inspected and if any evidence of wear or usage is found, the blanket may be destroyed with no refund issued This includes but may not be limited to blankets, sheets, fly mask, grooming items, and coolers.

Bxrv-Top is not responsible for any horse clothing that is torn and destroyed once it has been out of the bag & on the horse. Any returned horse clothing will be destroyed.

 -Grooming Items-

Horse grooming items cannot be returned once the packaging has been opened. Any grooming items that have been used are a health and sanitation risk for our customers and our employees and therefore non-returnable.

-Hay bags and Hay Nets-
Some hay bags, hay nets, and feed bags offer no warranty unless specifically stated. Any damaged or destroyed hay bags, feed bags, or hay nets will not be replaced or refunded. For all warranty issues please contact the manufacturer directly.Some horses may also need trained on how to eat from hay bags. Any hay bag that has had contact with hay, grain, or a horse cannot be returned. Any hay bag, hay net, or feed bag that is found to be used will be destroyed and no refund, store credit, or exchange will be issued.

All Legal Disputes Are to be filed in the Massillon Court, Ohio only.